FAQs

Frequently Asked Questions 

Toy Tokyo
Website: https://toytokyo.shop/

Welcome to Toy Tokyo FAQs. Here you can find answers to common questions about our products, orders, shipping, payments, and returns.

1. What is Toy Tokyo?

Toy Tokyo is an online store offering unique collectible toys, designer figures, and creative collectibles for toy lovers and collectors.

We focus on bringing carefully selected products with unique designs and memorable styles.

2. What products do you sell?

Toy Tokyo offers:

  • Designer collectible figures
  • Character toys
  • Premium collectible items
  • Creative toys for collectors and enthusiasts

Product availability may change as new collections are added.

3. Where do you ship?

Toy Tokyo currently ships within the:

United States

We do not process orders for locations outside the USA at this time.

4. How long does shipping take?

Our estimated delivery time is:

Processing Time:
1–2 Business Days

Shipping Time:
4–6 Business Days

Total Estimated Delivery:
5–8 Business Days

Delivery times may vary depending on location and carrier operations.

5. Do you offer free shipping?

Yes.

Toy Tokyo provides:

Free Shipping Across USA

There are no hidden shipping charges during checkout.

6. Do you offer Cash On Delivery (COD)?

Yes.

Toy Tokyo offers:

Cash On Delivery (COD)

Payment is collected when your order is delivered.

Please make sure your shipping details and phone number are correct before placing an order.

7. How can I track my order?

Once your order has been shipped, tracking information will be provided.

You can use the tracking details to monitor your delivery progress.

For additional help, contact our support team.

8. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

We can assist with cancellation requests if the order has not entered the processing or shipping stage.

9. What is your return policy?

Toy Tokyo offers a:

30-Day Return Policy

Products must be:

  • Unused
  • In original condition
  • Returned with original packaging

For complete details, please review our Return & Refund Policy.

10. What if my item arrives damaged or incorrect?

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

  • Order number
  • Photos of the product
  • Photos of packaging

Our team will review your request and provide assistance.

11. How do I contact Toy Tokyo?

You can contact us through:

Email:
sales@toytokyo.shop

Phone:
+1 212 673 5424

Address:
91 2nd Ave, New York, NY 10003, United States

12. What are your business hours?

Our customer support hours are:

Monday – Friday
10AM – 6PM EST

We are committed to responding to all inquiries within:

24 Hours

13. Are my payment details secure?

Yes.

Toy Tokyo takes reasonable steps to maintain a secure shopping experience.

For Cash On Delivery orders, we do not collect or store credit/debit card information.

14. Do you sell authentic collectible products?

Toy Tokyo provides carefully selected collectible products and aims to provide accurate product information, images, and descriptions for every listing.

Contact Us

If you have any additional questions, please contact:

Business Name:
Toy Tokyo

Website:
https://toytokyo.shop/

Email:
sales@toytokyo.shop

Phone:
+1 212 673 5424

Business Address:
91 2nd Ave, New York, NY 10003, United States

Business Hours:
Monday – Friday
10AM – 6PM EST

Response Time:
We are committed to responding to all inquiries within 24 hours.