Refund Policy

Toy Tokyo
Website: https://toytokyo.shop/

At Toy Tokyo, we are committed to providing quality collectible toys and a reliable shopping experience. If you are not completely satisfied with your purchase, we offer a clear and transparent return and refund process.

1. Return Window

Toy Tokyo offers a 30-day return policy.

You have 30 days from the date your order is delivered to request a return.

Requests made after the 30-day return period may not be eligible for return or refund.

2. Return Eligibility

To qualify for a return:

  • The product must be unused and in the same condition as received.
  • The item must include the original packaging.
  • All accessories, parts, and included items must be returned.
  • Proof of purchase or order confirmation is required.

For collectible figures and toys:

  • Products that have been opened, used, modified, damaged, or altered may not qualify for return unless they arrived defective or damaged.

3. Return Shipping Costs

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us immediately.

Our team will review your request and provide return instructions.

Where applicable, Toy Tokyo may assist with return shipping arrangements.

Customer Request Returns

If you are returning an item because:

  • You changed your mind
  • Ordered the wrong product
  • No longer want the item

you may be responsible for return shipping costs.

Original shipping charges are non-refundable unless the issue was caused by an error from Toy Tokyo.

4. Restocking Fees

Toy Tokyo does not charge any restocking fees.

Restocking Fee: $0

5. How To Request A Return

Step 1 — Contact Us

Email us at:

sales@toytokyo.shop

Please include:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photos of the product and packaging (if damaged or incorrect)

Step 2 — Return Approval

Our customer support team will review your request and provide return instructions.

Please do not send products back before receiving approval from our support team.

We aim to respond to all inquiries within 24 hours.

Step 3 — Send The Product

Once your return is approved:

  • Pack the item securely
  • Include original packaging and accessories
  • Use a trackable shipping service when possible

Return instructions will be provided by our support team.

6. Refunds

Once we receive your returned item, our team will inspect the product.

After approval, your refund will be processed.

Refund Processing Time

Approved refunds are generally processed within:

7 Business Days

The time for funds to appear may vary depending on the refund method or financial institution.

7. Cash On Delivery (COD) Refunds

Toy Tokyo offers Cash On Delivery (COD).

For approved COD refunds, our customer support team will contact you and arrange the refund method according to the available options.

Customers should provide accurate contact information to help complete the refund process.

8. Exchanges

If you need a different product, please contact our support team.

Depending on product availability, exchanges may be arranged.

In some cases, customers may need to return the original item and place a new order.

9. Damaged, Defective, or Incorrect Products

Please check your order when it arrives.

If you receive:

  • A damaged product
  • A defective item
  • Missing parts
  • An incorrect product

please contact us as soon as possible.

Please provide:

  • Order number
  • Photos of the product
  • Photos of packaging

Our team will review the issue and provide an appropriate solution.

10. Non-Returnable Items

Returns may not be accepted for:

  • Products that have been used or damaged by the customer
  • Items missing original packaging or accessories
  • Customized products
  • Items modified after delivery
  • Final sale items clearly marked before purchase

11. Order Cancellation

If you want to cancel your order, contact us as soon as possible.

We will try to cancel your order if it has not been processed or shipped.

Once an order has entered the shipping process, cancellation may no longer be possible and the standard return process will apply.

Customer Responsibility

Customers are responsible for:

  • Requesting returns within the 30-day period
  • Keeping products in original condition
  • Returning items with original packaging
  • Providing order information
  • Following return instructions

Need Help?

For questions about returns, refunds, exchanges, or damaged products, contact us:

Business Name: Toy Tokyo

Website:
https://toytokyo.shop/

Email:
sales@toytokyo.shop

Phone:
+1 212 673 5424

Business Address:
91 2nd Ave, New York, NY 10003, United States

Business Hours:
Monday – Friday
10AM – 6PM EST

Customer Support:
24/7 Support

Response Time:
We are committed to responding to all inquiries within 24 hours.