Shipping Policy

Toy Tokyo
Website: https://toytokyo.shop/

At Toy Tokyo, we are committed to providing a simple, reliable, and transparent shipping experience for our customers.

We currently ship orders within the United States only and work to ensure your collectibles arrive safely and on time.

Shipping Destination

Toy Tokyo currently ships exclusively within the United States.

Orders placed for locations outside the United States cannot be processed at this time.

Shipping Cost

We offer Free Shipping across the USA on eligible orders.

There are no hidden shipping charges during checkout.

Order Processing Time (Handling)

After your order is placed, our team prepares and processes your order.

Processing Time:

1–2 Business Days

Business days are Monday through Friday, excluding public holidays.

Orders placed after business hours or on weekends will begin processing on the next business day.

Shipping Time (Transit)

Once your order has been processed and shipped:

Estimated Shipping Time:

4–6 Business Days

Estimated Total Delivery Time:

5–8 Business Days

Delivery times may vary depending on carrier operations, weather conditions, and delivery location.

Shipping Carrier

Orders may be shipped through reliable delivery partners selected according to availability and service coverage.

Tracking information will be provided once your order has been shipped.

Order Tracking

After your order has been dispatched, you will receive tracking information to monitor your delivery progress.

If you have questions about your order status, please contact our support team.

Cash On Delivery (COD)

Toy Tokyo offers Cash On Delivery (COD) for customers in the United States.

With COD:

  • Customers can place orders without online payment.
  • Payment is collected when the order is delivered.
  • Please ensure your shipping information and contact details are correct before confirming your order.

Delayed or Lost Packages

While we work with reliable shipping partners, unexpected delays may occasionally occur due to:

  • Carrier delays
  • Weather conditions
  • Incorrect shipping information
  • Unforeseen delivery issues

If your package is delayed beyond the expected delivery timeframe, please contact us and we will assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Please review your:

  • Name
  • Address
  • Phone number
  • Email address

before completing your order.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Business Name: Toy Tokyo

Website:
https://toytokyo.shop/

Email:
sales@toytokyo.shop

Phone:
+1 212 673 5424

Business Address:
91 2nd Ave, New York, NY 10003, United States

Business Hours:
Monday – Friday
10AM – 6PM EST

Customer Support:
24/7 Support

Response Time:
We are committed to responding to all inquiries within 24 hours.